Refund and Returns Policy

At Medimex, we are committed to providing a safe, reliable, and convenient healthcare shopping experience. Please review our refund and return guidelines before placing an order.

1. Returns

Eligible products may be returned if they are damaged, defective, incorrect, or received in an unacceptable condition.

To request a return, please contact our support team with your order number, product details, and reason for the return.

2. Return Conditions

Products must generally be returned in their original condition and packaging. Products that have been opened, used, altered, or damaged after delivery may not be eligible for return.

Due to health, safety, and hygiene requirements, certain medicines and healthcare products may be non-returnable.

3. Damaged or Incorrect Products

If your order arrives damaged or you receive the wrong product, please contact us as soon as possible. We may request photographs or other information to verify the issue.

After review, Medimex may provide a replacement, refund, or another appropriate resolution.

4. Prescription Medicines

Prescription medicines are subject to applicable laws and prescription requirements. An order may be cancelled if a valid prescription cannot be verified or if the product cannot legally be supplied.

Prescription medicines that have been correctly dispensed may not be eligible for return except where required by applicable law.

5. Order Cancellation

You may request cancellation before your order has been processed or shipped. Once an order has been shipped, cancellation may not be possible.

If an order cannot be fulfilled, Medimex may cancel the order and issue an applicable refund.

6. Refunds

Approved refunds will normally be issued to the original payment method used for the purchase.

The time required for the refund to appear in your account may vary depending on your bank, card issuer, or payment provider.

7. Refund Eligibility

Refunds may be considered for:

  • Damaged products
  • Incorrect products
  • Defective products
  • Orders cancelled before processing or shipment
  • Orders that cannot be fulfilled by Medimex

Refunds may not be available for products that have been opened, used, damaged after delivery, or otherwise made ineligible for return.

8. Contact Us

For questions about returns, refunds, or cancellations, please contact:

Medimex
Email: [email protected]
Phone: +1 (800) 000-0000
Address: 123 Healthcare Avenue, New York, NY 10001, USA