Shipping policy

At Medimex, we understand that reliable delivery is an important part of your healthcare experience. We work to process and ship eligible orders safely and efficiently.

1. Order Processing

Orders are processed after payment has been successfully confirmed. Most orders are processed within 1–2 business days.

Orders placed on weekends or public holidays may be processed on the next business day. Processing times may be longer during holidays, promotions, or periods of high order volume.

2. Shipping & Delivery Time

The estimated delivery time for eligible orders is approximately 6–15 business days.

Delivery times may vary depending on:

  • Product availability
  • Shipping destination
  • Shipping carrier
  • Weather conditions
  • Public holidays
  • Customs or regulatory requirements
  • Other circumstances beyond our control

Delivery estimates are not guaranteed and may occasionally take longer.

3. Shipping Charges

Applicable shipping charges are calculated based on the order, delivery destination, and available shipping method.

Any applicable customs duties, import taxes, or other local charges are the responsibility of the customer unless otherwise stated at checkout.

4. Order Tracking

When tracking is available, tracking information will be provided after your order has been shipped.

Please allow some time for the carrier’s tracking system to update after the package has been dispatched.

5. Delivery Address

Customers are responsible for providing a complete and accurate shipping address.

Medimex is not responsible for delays or failed deliveries caused by incorrect, incomplete, or outdated address information provided during checkout.

If an order needs to be reshipped because of an incorrect address, additional shipping charges may apply.

6. Delayed or Lost Packages

If your order is delayed, please check the tracking information first. If the package remains undelivered or appears to be lost, contact our support team with your order number.

We will work with the shipping carrier to investigate the shipment and determine the appropriate resolution.

7. Damaged Packages

If your package arrives damaged, please contact Medimex as soon as possible.

We may request photographs of the package and product to help us investigate the issue and determine whether a replacement or refund is available.

8. Prescription & Restricted Products

Some medicines and healthcare products may be subject to prescription, shipping, or regulatory restrictions.

Medimex may require prescription verification or additional information before processing certain orders.

We may cancel an order if a product cannot legally be shipped to the selected destination or if required information cannot be verified.

9. Delivery Restrictions

Certain products may not be available for delivery to every location due to applicable laws, regulations, product restrictions, or carrier limitations.

If an order cannot be shipped to your selected address, Medimex may contact you regarding the order or issue an applicable refund.

10. Changes to Shipping Information

If you need to change your shipping address after placing an order, please contact us as soon as possible.

We cannot guarantee that address changes can be made after an order has been processed or shipped.

11. Contact Us

If you have questions about shipping, delivery, or your order, please contact us:

Medimex
Email: [email protected]
Phone: +1 (800) 000-0000
Address: 123 Healthcare Avenue, New York, NY 10001, USA