Cancellation Policy

At Medimex, we aim to provide a smooth and reliable ordering experience. If you need to cancel an order, please review the policy below.

1. Cancellation Before Shipment

Customers may request cancellation before the order has been shipped by contacting our support team.

If the cancellation is approved before shipment, the eligible amount will be refunded to the original payment method.

Once the cancellation has been approved, you will receive a confirmation.

2. Cancellation After Shipment

Once an order has been shipped or handed over to the shipping carrier, it cannot normally be cancelled.

Customers may refuse delivery where permitted. In such cases, the applicable return and refund process will apply, and any applicable return shipping charges may be deducted from the refund.

Refunds for refused or returned shipments will be processed after the package is received and reviewed by Medimex.

3. Cancellation by Medimex

Medimex may cancel an order when necessary, including in situations involving:

  • Product unavailability
  • Incorrect or incomplete shipping information
  • Prescription or regulatory restrictions
  • Payment verification issues
  • Suspected fraudulent activity
  • Shipping restrictions
  • Other circumstances that prevent the order from being legally or safely fulfilled

If Medimex cancels an order for these reasons, the customer will be notified and an applicable refund will be processed.

4. Partial Cancellation

If only part of an order is cancelled, the refund will generally apply only to the cancelled item or items.

Products that have already been shipped may not be eligible for cancellation.

5. Refunds for Cancelled Orders

Approved cancellation refunds will normally be processed to the same payment method used for the purchase.

Once Medimex processes the refund, the time required for the funds to appear in your account may depend on your bank, card issuer, or payment provider.

6. Prescription Orders

Prescription medicines may require verification before an order can be processed.

If a required prescription cannot be verified, is incomplete, or does not meet applicable requirements, Medimex may cancel the order and issue an applicable refund.

7. Opened Products

For safety and hygiene reasons, certain healthcare products and medicines may not be eligible for cancellation or return after they have been opened, used, or otherwise compromised.

8. How to Request a Cancellation

To request an order cancellation, please contact Medimex as soon as possible.

Please provide:

  • Order number
  • Full name
  • Email address
  • Reason for cancellation

Email: [email protected]
Phone: +1 (800) 000-0000

Providing your order number will help us process your request more quickly.

9. Important Information

Submitting a cancellation request does not guarantee that an order can be cancelled. Orders are processed regularly, and a request may arrive after the order has already been prepared or shipped.

We recommend contacting our support team immediately if you wish to cancel an order.

10. Contact Us

Medimex
123 Healthcare Avenue
New York, NY 10001, USA

Email: [email protected]
Phone: +1 (800) 000-0000